**Public Transport Remains the Most Reported Issue by Users in Tijuana**
In Tijuana, public transport continues to attract the highest number of complaints from users, according to the Sustainable Mobility Institute (Imos) of Baja California. The institute’s director, Jorge Alberto Gutiérrez Topete, reported that by the end of 2024, there have been 1,345 complaints regarding transit units operating in the city.
The main grievances from citizens across Baja California include drivers not completing their routes, overcharging passengers, and poor customer service. In Mexicali, users frequently complain about the non-acceptance of student cards and the absence of card validators on buses.
The transport sector for personnel, comprising about four thousand buses in Tijuana, receives substantially fewer complaints. Despite their generally better operation and lower incident rates, they aren’t entirely without issues. A recent tragic accident involved a nine-year-old girl who was hit by a personnel bus in the Villas del Campo neighborhood.
The Imos has implemented driver training programs aiming for improved road safety, already educating 5,222 drivers throughout the region in 2024. Plans are underway to adjust services for the holiday season, especially as many vehicles reduce operations.
To lodge complaints, users can contact Imos via WhatsApp or through their online portal, needing to provide evidence such as images or videos.
**Secondary Article: Tackling Tijuana’s Public Transport Woes**
Public transport in Tijuana remains a crucial issue, with the frequent concerns over passenger safety and service quality. A recent probe revealed that most complaints arise from poorly maintained vehicles, aggressive driving, and delays.
New measures are being proposed to modernize the infrastructure and enhance service for users. This includes introducing stricter operational regulations and increasing the fines for non-compliance. Furthermore, initiatives to expand digital payment options aim to alleviate some of the friction faced by passengers, particularly regarding fare discrepancies.
Addressing these issues is essential not only for user satisfaction but also for reducing road congestion and promoting environmental sustainability as more residents opt for public transport over driving individual vehicles.